Terms & Conditions

1. Payment

We accept payment by debit and credit cards from all over the world, including Visa, Visa Debit/Electron, Mastercard, Maestro and American Express cards. We also accept payment via PayPal. All orders are charged at the point-of-purchase; we will advise you if we are unable to supply according to our stated availability, and we will always offer a refund if we cannot supply your order.

We also accept payment by cheque (in pounds sterling only). Simply select the ‘Send us a cheque!’ option at the check-out, make your cheque out to 'Inpress Ltd', and post along with a print out of your receipt, or a note of your name and order number to the address below:

Inpress Ltd.
Milburn House
Dean Street
Newcastle upon Tyne
NE1 1LF

You may pre-order any title advertised on the site as not yet published. To combat fraud, pre-publication orders will also be charged in full at point-of-purchase. We will of course contact you if there are any publication delays, and a refund will always be offered if publication is cancelled or delayed for a significant period of time.

2. VAT

Books are VAT zero-rated in the UK. The price shown on our website includes any VAT chargeable on shipping. VAT is not charged on orders with destinations outside the European Union. Please note that international orders may be subject to additional customs and duties charges within the country in question, charges which are out of our control.

3. Stock and Availability

While we do our best to make sure that all the products you’ll find on this site are available as advertised, books may go out of stock from time to time. We pride ourselves on our personal level of service, and will advise you as soon as possible of any delay. If we cannot fulfil your order for whatever reason, we will suggest an alternative item, or offer an immediate refund.

4. Delivery Information

Our UK orders are delivered free of charge. The only exception is Banipal Magazine, who have requested a small postage charge within the UK to help cover costs.

Magazine subscriptions (one- and two-year) are subject to their own delivery charges.

We aim to ship your purchase as soon as possible, usually within 48 hours for UK orders. Your orders will in most cases be dispatched direct from the publisher; please allow time for smaller publishers to process your order.

Please note that books from different publishers will arrive separately.

If you've pre-ordered a title that's not yet published, we'll dispatch it for you as soon as the titles arrive from the printer.

In the unlikely event your order does not arrive in timely fashion, with no postman’s calling card in sight, please contact us quoting your order number and we will trace your order as soon as we can.

Unfortunately, in order to keep shipping costs to a minimum, we are unable to offer tracking services at this time.

5. Returns

If for any reason you are not satisfied with your purchase when it arrives, you can return it to us in its original condition, within 30 days, for a refund on purchase price and P&P. We will also refund your return postage costs if the item is faulty, or returned due to an error on our part. This returns policy does not affect your statutory rights.

6. Privacy and Online Security

At Inpress, we use the information you share with us to process your orders and keep you informed about new titles and offers that may be of interest. If you do not wish to receive any such communication from us, please un-check the box at the check-out stage.

Our shopping cart includes an 128-bit SSL certificate to keep your information secure – this is the same level of encryption used by large banks around the world.

The Inpress web site is run by Shopify, a service that is certified Level 1 PCI DSS compliant.

We follow strict guidelines set down by the Data Protection Act 1998 and because of this, may require proof of your identity before disclosing sensitive information to you. We will not sell, rent or share your details with any third parties.

7. Multi-buy offers

Promotions apply to listed titles only, which are subject to change and availability. If you choose to purchase a product from a multi-buy offer, but do not purchase enough products to qualify for the special discount, the product will be charged at the normal price. Please note that on 3 for 2 promotions (and other multi-buy offers), the lowest priced title will always be the 'free' item.